Get Notified About Connection Loss by Email

Vigor Router can send the email to notify the network administrator for the events including

Note that the options available vary between models. This article shows how to configure the router to send Email notification for WAN and VPN disconnect/reconnect for example.

1. Go to Objects Setting >> SMS/Mail Service Object, and click an available index at the Mail Server tab

  1. Give a Profile Name
  2. Type SMTP Server and Port according to mail service provider
  3. Enter Sender Address
  4. Check Use SSL, Authentication, enter the Username and Password if the mail service provider requires 
a screenshot of DrayOS mail service object

2. Go to Objects Setting >> Notification Object and click an available index. Select the events that you would like to be notified.

a screenshot of DrayOS notifiation object

3. Go to Application >> SMS/Mail Alert Service, select on an available index at Mail Alert tab,

  1. Select Mail Server and Notify Profile
  2. Type the administrator's e-mail address in Recipient and click OK to apply
a screenshot of DrayOS Alert Service

4. Now when either WAN or VPN disconnect or reconnect, Vigor router will notify administrator via email.


Vigor2865/2927 support mail alerts for login and config-changed to enhance security. When someone tries to access the router by WebUI/ telnet/ SSH/ TR069/ FTP, you will get notified in no time. Moreover, the router will detect if there are any config-changed events every 10 minutes. If yes, it will send an email notification to you.

Notification Object

Log-in alert

Config-Changed alert


For Gmail, you might need to follow the instruction below to generate an App password.

1. Login Google Account and go to the management page. In the Security tab, enable 2-step verification for your Google Account.

2. In the Security tab, click App Password

  1. choose mail for application.
  2. choose Other and type a comment for Device.
  3. click Produce.

3. After clicking Produce. Google account will generate a password for this application. Use this password for authentication in the Mail Service Object.

1. Go to Object Setting >> Mail Service Object to create the Mail Server Object.

  1. Click Add
  2. Enter Profile Name
  3. Check Enable
  4. Enter an email address for Mail From. (Note: It is not necessary to use a real email address)
  5. Enter the SMTP Port (Usually, 25 for unencrypted servers, 587 for TLS servers, and 465 for SSL servers.)
  6. Enter the IP address of the mail server at SMTP Server
a screenshot of Vigor3900 Mail Service Object

2. Go to Object Setting >> Notification Object to create the Notification Object.

  1. Click Add
  2. Enter a Profile name.
  3. Select Enable for the events you would like to receive emails. In this example, we enable WAN Disconnection and WAN Reconnection.
a screenshot of Vigor3900 Notification Object

3. Go to Applications >> SMS/Mail Alert Service >> Mail Alert Service to set up the Mail Alert Service.

  1. Click Edit
  2. Check Enable This Profile.
  3. Choose the profile we just created for Mail Profile and Notify Profile
  4. Enter your address for Recipient
  5. a screenshot of Vigor3900 Mail Alert Service

    4. Now, when the WAN disconnects or reconnects, the router will send a notification mail to your email address.

    a screenshot of an email from Vigor3900

Published On: 2017-10-24 

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