When VigorIPPBX receives several incoming calls simultaneously, it will forward them to different hunt groups first. After that, VigorIPPBX will accept all the phone calls, then comply with the priority of each hunt group and the calling sequence to line them up for picking. This design makes the phone call answering application more elastic. This note is going to demonstrate how to configure the Queuing Function.
1. Go to PBX System >> Hunt Group, and click hunt group for queuing.
2. Click Queue Setting to configure Queuing Timeout, Waiting Music, Music Pause, Max queue slots and Additional slots for Top priority.
3. Select the action to takewhen Queue Overflow.
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