< Knowledge Base

Solve the Can't find VPPP adapter Error of Smart VPN Client

Published On: Nov 28, 2017 

DrayTek Smart VPN Client software for windows requires DrayTek Virtual PPP adapter to provide the SSL VPN service. The driver should be installed during Smart VPN Client software installation; however, if you see such error while establishing the SSL VPN connection, please follow the steps to resolve it.

a screenshot of error meassage of Smart VPN Client

Check the VPPP Adapter on Device Manager

1. Right-click the Start menu, then click Device Manager.

a screenshot of Windows Start menu

2. Expand the Network adapters category, check whether the DrayTek Virtual PPP Adapter is on the list:

a screenshot of Windows Device Manager

Install VPPP Adapter Manually

1. Right-click on the icon on the top of the list, then click Add legacy hardware.

a screenshot of Windows Device Manager

2. Click Next on the welcome message page.

a screenshot of Windows Add Hardware Wizard

3. Select Install the hardware that I manually select from a list (Advanced), then click Next.

a screenshot of Windows Add Hardware Wizard

4. Select Network adapters, then click Next

a screenshot of Windows Add Harware Wizard

5. Click Have Disk… to choose the file on the disk.

a screenshot of Windows Add Harware Wizard

6. Go to the location where you install the Smart VPN Client, then go to driver >> X64 folder.
(Default path for 64bit platform: C:\Program Files (x86)\DrayTek\Smart VPN Client\driver\X64 ; 32bit platform: C:\Program Files\DrayTek\Smart VPN Client\driver\ )

a screenshot of Windows Add Harware Wizard

7. Select VPPP.inf, click Open.

a screenshot of Windows Add Harware Wizard

8. Click OK.

a screenshot of Windows Add Harware Wizard

9. Click Next.

a screenshot of Windows Add Harware Wizard

10. Click Next to install.

a screenshot of Windows Add Harware Wizard

11. Click Install on the pop-up window.

a screenshot of Windows Add Harware Wizard

12. Click Finish to end the installing. Then, restart your computer.

a screenshot of Windows Add Harware Wizard

Was this helpful?     


Related Articles