Submit A Ticket

Submit a Ticket

Thank you for choosing DrayTek. For technical support, please submit the information below and our global support team will answer you as soon as possible.
To get real-time and more efficient help, local users please fill the form at DrayTek UK (for the UK, Ireland, and Isle of Man) instead, DrayTek Brasil, and DrayTek Polska.

DrayTek UK : https://www.draytek.co.uk/support/techquery
DrayTek Brasil : http://www.draytek.net.br/contato/
DrayTek Polska : https://draytek.pl/kontakt/?form=zgloszenie#formularz-kontaktowy

Name

Your Email (*required)

Phone Number (include country & area code)

Company Name

Which model do you have? (for example, Vigor2926ac)

Where did you purchase the device? (* required)

Serial Number or MAC Address (for example, 00-1D-AA-12-34-56 )

Firmware Version (for example, 3.8.9.1)

Subject of the Question

Message (*required. Please avoid too many special or repeated characters; otherwise, the message might get filtered.)

Attach a file (for example, syslog, configuration file, image of network topology. Supported file format: .cfg, .jpeg, .png, .jpg, .pdf, .7z, .pdf, Size Limit: 5MB)

I agree to Terms and Conditions and Privacy Policy (*required).