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How to collect router's syslog?

Syslog provides useful infomation for trouble-shooting. There are several way to collect syslog: While Syslog Explorer provides a quick way to review and download syslog, Saving syslog to USB disk will include more information and allows router to save more logs. And for some models that doesn't support Syslog Explorer or USB Application, we can use Syslog Tool to collect the syslog.


Syslog Explorer

Go to Diagnostics >> Syslog Explorer, Enable Web Syslog and choose a Syslog Type, and the router will start to record the logs. To save the Syslog file, please:

1. Click Export.
2. A file named “web_syslogxxxxxxxx” will be downloaded to your computer, where xxxxxxxx is the current date.




Save Syslog to USB Disk

1. Insert a USB disk to router's USB port, and check if it is detected via USB Application >> USB Device Status page.


2. Enable Syslog Access for USB Disk: Go to System Maintenance >> Syslog/Mail Alert Setup,

a. Enable Syslog Access
b. Enable USB Disk for Syslog Save to
c. Choose the syslog messages you would like to collect
d. Click OK to apply.


3. When the logs are ready, they will be saved into a new folder Syslog on the USB disk. You may check the files from USB Application >> File Explorer, and download the file to your computer by double clicking it.




Syslog Tool

Any computer that has Syslog Tool installed can be Syslog server. Syslog Tool can be downloaded from Downloads. To collect syslog with Syslog Tool, please:

1. Enable Syslog Access on the router: Go to System Maintenance >> SysLog/Mail Alert Setup,

a. Enable Syslog Access
b. Select Syslog Save to Syslog Server
c. Enter Server IP Address as the IP of the computer which runs Syslog Tool.
d. Select the Logs you would like to collect.
e. Click OK to apply.


2. Run Syslog Tool on the computer.

a. Select the router's LAN IP address.
b. Select the WAN Interface.
c. After collecting the logs you need, click on Log Save icon to save the logs.


3. There will a pop-up window. Select Save current log to a file, enter Log File name and path, and Click OK to save.





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