Warranty

In addition to providing innovative networking solution products, DrayTek continually enhances our capability to provide support to customers as needed. Our plentiful support resources listed in the right-hand side can allow you to get access 24/7 for getting resolutions for your questions.


Warranty : 
We warrant to the original end user (purchaser) that the router will be free from any defects in workmanship or materials for a period of two (2) years from the date of purchase from the dealer. * Note 1

Please keep your purchase receipt in a safe place as it serves as proof of date of purchase. * Note 2

During the warranty period, and upon proof of purchase, should the product have indications of failure due to faulty workmanship and/or materials, we will, at our discretion, repair or replace the defective products or components, without charge for either parts or labor, to whatever extent we deem necessary tore-store the product to proper operating condition.

Any replacement will consist of a new or re-manufactured functionally equivalent product of equal value, and will be offered solely at our discretion.

This warranty will not apply if the product is modified, misused, tampered with, damaged by an act of God, or subjected to abnormal working conditions.

The warranty does not cover the bundled or licensed software of other vendors. Defects which do not significantly affect the usability of the product will not be covered by the warranty. We reserve the right to revise the manual and online documentation and to make changes from time to time in the contents hereof without obligation to notify any person of such revision or changes.

 

Note 1

a. The above mentioned warranty is effective for your procurement within your country. 
 
b. If you purchase DrayTek solutions outside your country, your warranty may be charged if you
     contact local dealers/distributors.

c. Following devices are with only 1 year warranty if you purchased before 1st September, 2012.

 

ProductsName
Wireless NIC Vigor510/Vigor520/Vigor530/Vigor540/Vigor550/Vigor560/Vigor600/Vigor610/N61/N65
Switch VigorSwitch P1080/G2080/G2240/G2260/P2260/P2261
IP Phone VigorPhone350
HomePlug VigorPlug200AV
Accessories ANT-1107/ANT-2309/ANT-2510
Access Point VigorAP700

 

Note 2 :

Make sure you always keep your original bill (invoice) of purchase (or a copy of it). You will need to send it together with the product and the filled-out request form in case of a warranty claim.