In addition to providing innovative networking solution products, DrayTek continually enhances our capability to provide support to customers as needed. Our plentiful support resources listed in the right-hand side can allow you to get access 24/7 for getting resolutions for your questions.
Warranty : We warrant to the original end user (purchaser) that the router will be free from any defects in workmanship or materials for a period of two (2) years from the date of purchase from the dealer. * Note 1
Please keep your purchase receipt in a safe place as it serves as proof of date of purchase. * Note 2
During the warranty period, and upon proof of purchase, should the product have indications of failure due to faulty workmanship and/or materials, we will, at our discretion, repair or replace the defective products or components, without charge for either parts or labor, to whatever extent we deem necessary tore-store the product to proper operating condition.
Any replacement will consist of a new or re-manufactured functionally equivalent product of equal value, and will be offered solely at our discretion.
This warranty will not apply if the product is modified, misused, tampered with, damaged by an act of God, or subjected to abnormal working conditions.
The warranty does not cover the bundled or licensed software of other vendors. Defects which do not significantly affect the usability of the product will not be covered by the warranty. We reserve the right to revise the manual and online documentation and to make changes from time to time in the contents hereof without obligation to notify any person of such revision or changes.
c. Following devices are with only 1 year warranty if you purchased before 1st September, 2012.
Note 2 :
Make sure you always keep your original bill (invoice) of purchase (or a copy of it). You will need to send it together with the product and the filled-out request form in case of a warranty claim.
The scope of application of privacy protection policy
Personal data collection, processing and use
When you visit this website or use the functional services provided on this website, we will ask your necessary personal information and use it within that specific purpose; without your agreement in writing this website will not use your personal data for any other purpose.
When you use interactive features such as mailboxes and surveys, this site will retain your name, e-mail address, contact information and usage time.
In normal browsing, the server will record the relevant actions, including the IP address of the device you are using, the time of use, the browser you are using, the browsing and data logging, etc., as a reference for our website services. This record for internal applications will not be announced.
Statistics and analysis of collected questionnaires, statistics or descriptive text of the results will be provided for accurate service. In addition to internal research, statistical data and descriptive text will be published if it is necessary. The information published excludes information on specific individuals.
The protection of information
The website hosts are equipped with firewall, anti-virus system and other related information security equipment and the necessary security measures to protect the site and your personal information with strict protection measures. Only authorized personnel can access your Personal data. The relevant processing personnel are signed confidentiality contract, if there is breach of confidentiality obligations, will be subject to the relevant legal punishment.
In the event that it is necessary to entrust other units to provide services for business purposes, the Site will strictly require compliance with the confidentiality obligations and take the necessary inspection procedures to ensure that it will comply.
External links to the site
The policy of sharing personal information with the third party
This website will not provide, exchange, rent or sell any of your personal information to other individuals, groups, private enterprises or public agencies. However the legal basis or contractual obligations are excluded.
The foregoing proviso includes, but not limited to:
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