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4.
How do I capture PC's packets for support engineer's analysis?
Please capture the packets by following the steps belows :
1. Setup a PC according to the configuration.
2. Download the software "WinPcap"
and "Ethereal".
3. Please install "WinPcap" first, and then "Ethereal".
4. Execute the Ethereal program, then click Capture / Start.
Next select suitable NIC on "Capture / Interface".
5. Be sure to disable all the options on "Name resolution"
fields, otherwise it will take a long time for name resolution.
6. Click OK.
7. Click the Stop button to cease the packet-capturing process.
8. Save the file in the specified location and email it to
us.
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Page last modified : 26 August 2008 |