Support Center Trouble Shooting Debug ways
 
  
3. How do I capture Vigor router's log for DrayTek support engineer's analysis?

Here are the steps to get the logs:

1. Open "Hyper Terminal" from Programs/Accessories/Communications.

2. Type the name for this connection, e.g. draytek.



3. Fill in the Host address and Port number for Vigor router.



4. Fill in the password and type "log -F a" to flush all the previous logs.



5. Select Capture Text in Transfer tab.



6. Select a file then press Start.



7.Type log -wt, log -it or log -ct and the whole logs will be displayed and saved to the file.


Page last modified : 13 October 2008