Support Center Trouble Shooting Debug ways
 
  
1. How do I capture Vigor router's LAN packets for DrayTek support engineer's analysis?

Please capture the packets by following the steps below:

1. Setup a PC according to the configuration below (Be sure to use a hub!).



2. Download the software "WinPcap" and "Wireshark" from the following links:

3. Please install "WinPcap" first, and then "Wireshark".

4. Execute the "Wireshark" program. then click Capture/Option. Next select the suitable NIC on "Capture/Interface".

5. Be sure to disable all the options on "Name resolution" fields otherwise it will take a long time for name resolution.



6. Click OK.

7. Click the Stop button to cease the packet-capturing process.



8. Save the file in the specified location.



Page last modified : 26 August 2008